Refund Policy
Sample refund and failed-generation policy for AI video credits.
Last updated:
This sample policy must be adapted to your payment providers, consumer laws, and operating jurisdiction.
Failed generation
When an AI task fails, the credits consumed by that task are returned automatically through the AI task workflow. This credit reversal is separate from a cash refund.
Duplicate or unauthorized charges
Contact the site operator promptly with the account email and order reference if you believe a charge is duplicate, unauthorized, or technically incorrect. Do not include full payment card details in a support request.
Credit pack refunds
Define whether unused credits are refundable in your production policy. Digital-content and consumer-cancellation rules vary by jurisdiction. Any approved cash refund should be processed through the original payment provider, and associated credits or delivered value may need to be reversed.
Provider and processing time
Approved refunds are subject to payment-provider processing times. A refund request does not guarantee approval where prohibited by the published terms, but mandatory consumer rights still apply.